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We want you to enjoy the experience of shopping at Concepts Collection on-line and welcome you as a repeat customer. We would be glad to refund or exchange your products for another item by following the below guidelines:

To receive authorization for return or exchange, send an email to with the product names listed for return or exchange within 3 business days of original receipt. You will receive your authorization number.
The return/exchanged item MUST BE SHIPPED within 7 days from the date of authorization.
The item must be returned in the original condition as sent to you.
You will be responsible for all shipping costs of returns.

With the above-mentioned provisions, a refund will be issued as soon as the item is received. A 15% restocking fee will be deducted from the refund. This restocking fee is to compensate not only for the extra bookkeeping but, most importantly, for not being able to sell the item while it is sold to you. A restocking fee is commonly imposed especially when there is only one quantity per item. If you exchange for another item, no restocking fee will be imposed.

Please send return/exchanges to:

Concepts Collection, Cicek Goeken
109 Somerset Dr
Glen Carbon, IL

Note: Discounted and Sales Items are non-refundable. All sales final.

Damage Policy:

We take extra precautions to pack our orders to prevent damage and breakage. In the unlikely event that, despite our efforts, your order does arrive damaged, you must please take the entire order (all contents and all original packing material) to your local U.S. Post Office immediately to file a claim. The U.S. Post Office will send the claim to us for processing. Please do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. Similarly, if your order is delivered by UPS, please contact UPS to file a claim.